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Premium Tech Tool 

Shipping and Ordering Information

Premium Tech Tool Diagnostic Software and Hardware is only for use within the United States and Canada. Other Countries contact a Local Dealer. 

We are experiencing significant delays in our order fulfillment timelines due to the ongoing global health crisis with COVID-19. We ask for your patience and understanding as we diligently work to ensure that orders are fulfilled as quickly as possible in light of these events. 

Software is shipped from 5 to 10 business days (M-F) (large orders take longer) with a $10 shipping surcharge. When your order is shipped you will be notified via email from eMedia with a tracking number. 

Please note: processing PTT orders can take up to 10 business days*. Please login to your account and view status from the "My Account" page.

*Express Shipping for Premium Tech Tool will be processed within the next 3 business days and a $20 shipping surcharge on orders (please note that this only applies to Premium Tech Tool items within the order).

Volvo Construction Equipment Customers, please contact your local VCE Dealer for Ordering.

Due to unused supply, we are limiting the amount of USB Drives distributed with orders containing multiple registrations.  If you wish to have all USB Drives for the quantity of registrations per order please note this in the Special Shipping Instructions comment field during the order process.

We can install our Diagnostic software on your computer.

    • Add to cart item: 8-415 Diagnostic Software Installation (under Software)
    • A new or current software license required
    • Ship your Laptop/PC to:

      Attn: Apryl Watkins
      PTT Install Department
      Mailstop UC1-23
      8003 Piedmont Triad Parkway
      Greensboro NC 27409

      Please include in the package you send the following information:

      Your Name
      Contact Phone number
      Dealer and/or Customer Code if available 
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