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Our products/materials are guaranteed to give 100% satisfaction, function correctly and address training subjects as described. If you find that something you purchased is not satisfactory, you may return it to us within thirty (30) days of purchase. Mack Trucks Inc. or Mack Trucks Academy will replace the product(s), refund your purchase price or credit your credit card, depending on the method of payment.

Purchase of TechTool licenses are intended solely for use of account holder(s) for company or personal use.

Leasing, sublicensing, lending, selling, assigning and/or giving access to this software is strictly prohibited. Any fraudulent or prohibited activity will result in immediate removal / disabling of access for the Diagnostic Tool; closing and locking of the eMedia account; and NO refunds will be given for the purchase of license(s).

 Sales Tax
Where applicable, sales tax will be added to your order and will be charged to your credit card statement.

 Shipping Policy
Shipping on orders totaling $0-$20 ships for a low cost of $6. On orders starting from $20+ we charge a low flat rate of $10. Our products are shipped via FedEx. In order to ensure accurate delivery, FedEx requires a complete street address; PO Box addresses will delay order processing and transit time as this has to be shipped via standard US Postal Service.

Please allow up to 2 weeks from the date of your payment approval for delivery. Credit card transactions require 2 business days for processing. Rush / overnight shipments are available only on certain items.

 Shipping Status:
To view your order status, login to your account and select "My Account". Here you can view the status of all orders. *Please note: Premium Tech Tool (PTT) orders can take up to 10 business days to process, the status is updated once shipped.

 International Orders
Applicable sales tax and shipping charges may be added to your order. If this is an international order, please be aware that all charges are expressed in U.S. currency and will be charged at the current rate of exchange. International customers are responsible for customs duty, import taxes or fees, or additional shipping charges as necessary.

Question(s) Regarding Your Order(s) - complete form or
Monday - Friday: 7AM - 8PM  1-877-978-6586



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